Workshop includes a workbook approach to guide participants in comprehensive understanding of changing environments and in engaging customers in building new markets and new customer bases.  The workshop topics address the need for inclusive customer service that leads to innovation and business sustainability.   You will leave the workshop with a roadmap to leverage your customers to maximize your business results.

Agenda

Limited to 12 participants; $125 per person

($100 for Port residents)

Presenter Jane Hartman Frankel combines internal and external business drivers to leverage 21^st century challenges for high performance and growth.  She has worked in the technology arena for 20 years, developing organizations for outstanding performance using a collaborative approach to partnering and organizational alignment. Her unique approach places primary importance on internal and external customer relationships and capabilities as they directly relate to scorecarding for business results. She founded The Art of Performance LLC in 2007 to help organizations build the entrepreneurial spirit and collaborative capability that fosters innovation and growth.  Jane holds Master's degrees in Education (Temple University) and in Organizational Dynamics (University of PA) and is an Adjunct Professor of Business Communications, Entrepreneurship, and International Organizational Behavior at area universities.

Sponsored by: University City Science Center and The Port